Frequently Asked Questions

No, we do not auto-renew subscriptions. This is to prevent users who may have forgotten to cancel their subscription and having to pay continuously. Hence, payment for subscription is a one time charge only.

Yes, we believe our questions are reflective of the FPA RCP National Licensing written exam and questions are written by qualified physician associates who have taken the exam.

Our questions are reviewed by practising doctors and qualified physician associates. Our answers include accurate explanations which are taken from up to date UK guidelines. We aim to continuously update our answers according to the latest guidelines.

When your subscription has ended, you will be given the option to extend your subscription when you log in. You can extend your subscription at any time by logging into your account on the website or mobile browser.

If you choose the option “DO NOT RESET”, your flagged questions, answers and comments will still be available. Nothing will be deleted. You’ll continue from exactly where you left off.

If you choose the option “Please RESET”, your answers will be lost and the question order will be randomised. Your flagged questions in the “Practice by Question” will remain but the flagged questions in the “Mock” will be lost. Your comments will remain and will be visible to you once you have answered.

Yes, we are continuously adding questions to our question bank. Users who subscribe also have the option to create and submit their own questions for discussion with other users.

If you wish to reset your questions, you can do so only by paying for an extension. Please note that your question and answer history will be deleted and the order of your questions will be randomised once you reset your account and this is not reversible. Once reset, all questions on your account will be unanswered for you to reattempt them. Unfortunately, we do not provide an option to reset your account without an extension however you may wish to attempt our MOCK tests as they have similar questions found in the “Practice by Category” section.

We aim to only provide correct and accurate information. However, if you do notice any errors, we do apologise and appreciate if you let us know. We will rectify any possible errors as soon as possible.

Unlike other question banks, we have built a very different platform where universities use our question banks to assess their students. We have taken steps to ensure that universities can view their student’s progress and restricted free account resets to avoid students from reattempting the assessment.

Reducing the amount that a candidate attempts a question also allows for a more reliable data set (percentages of a candidate answering an option). We would introduce more bias if a candidate was allowed to reset easily and reattempt the question with the correct answer in mind.

Our mission has always been to create an affordable platform for all to use, however, there have been cases where users have taken advantage of this by sharing their accounts. We try to limit this by allowing users to only answer the questions once. In fact, our mocks are built upon the same questions in the practice by category section so essentially, users are given two attempts on all questions within one subscription. We do not expect candidates to be answering the same question for the third time, but for those who do, we have given them the option to reset for a fee although we strongly discourage this as we feel that you should utilise other PA resources once you have answered the same question twice (ie. once in our “practice by categories” section and once more on our “timed mocks”).

We frequently add new questions and update existing ones to reflect the most up to date guidelines and practice. As long as you have an active subscription with us, your questions will automatically update to reflect the latest changes we make.

Questions are checked regularly to ensure reliability. Questions which are found to have sub-optimal stems or explanations are automatically updated or made obsolete. Very occasionally current guidance may have changed since the practice mock has been set, or a new question may not have performed as expected. In these circumstances, questions are removed.

We accept all debit and credit cards, as well as Apple and Google pay. If your card payment has been declined, please contact your bank at first instance to find out the reason for the decline or use an alternative payment method as above. Unfortunately, we do not accept payments by any other method.

There is a price difference when purchasing a subscription directly through our website and via the App store because of the bundles offered. It makes more sense to purchase a subscription directly from our website, allowing you to choose which resource best suits your revision needs. If you purchase on the website, you will be able to access all the content on the mobile app.

To access our question bank on the go, you would need to download our mobile app. This has added security features which are currently not available on mobile or iPad browsers. The security feature prevents stealing and unlawful distribution of our material on social media. We believe in protecting our materials and offering a fair service to our paid users such as yourselves.

Systems are in place to detect multiple logins from different devices. You can only access the question bank from one device at a time to prevent account sharing. Accounts are personal to the subscriber. Passwords and other login details must not be passed to others.

Your account will be blocked if you have attempted to take print screens of our material. As stated in our Terms and Conditions, print screens of the
website or mobile app content are strictly not allowed. Systems are in place to detect unauthorised print screens which would result in account blockage for a period of 5 minutes without access to the question bank. Repeated unauthorised print screens will result in a permanent account block.

To permanently delete your account and your personal data, please click here and our team will be in touch with you to confirm this request.

It has come to our attention that there are commercial companies/infringers who have copied and reproduced our questions, explanations, mnemonics, drawings and work (collectively known as “Plabable’s Copyrighted Materials”), in whole or in part, without our authorisation and/or consent. We have also been made aware that these companies/infringers are commercially exploiting Plabable’s Copyrighted Materials illegally claiming such infringing materials as their original work.

We monitor these identified companies/infringers on a regular basis and compare their suspected infringing materials and ours both from a qualitative and quantitative perspective to establish the act of copying or substantial copying. We have issued several cease and desist letters to these identified
companies/infringers in an attempt to stop these infringing acts. All Plabable’s Copyrighted Materials are systematically documented to reflect the relevant date and timestamp of creation and properly preserved as evidence of the date of creation.

Copyright theft or copyright infringement is wrong and unethical. We support and welcome healthy competitions but we do not tolerate the act of copying or profiting from the work of others illegally. Where we have been made aware of potential copyright infringement, as part of our efforts to protect our copyright work and the interest of our paid subscribers, we have sought legal advice and taken appropriate legal actions and measures accordingly.

Yes, we run our business ethically and we respect our competitors’ IP and as an industry, we look out for each other. When we come across instances where we identified materials from other companies being copied and reproduced on other platforms, we will alert/notify them so that they can take appropriate actions at their end. Vice versa, these companies also do reciprocate by notifying us if they find any of Plabable’s Copyrighted Materials being reproduced on other platforms. The few reputable companies that we have worked together in an effort to curb piracy of our copyrighted materials are companies such as Passmedicine, DermNet NZ and Radiopaedia.

No, we have never been accused of any copyright infringement by any individual or company although we have sent several cease and desist letters to companies and individuals who have infringed on our intellectual property and copyrighted material.

Yes, we do make a profit but we heavily invest these back into creating a platform that contributes back to the PA community. Our team of 30 people work hard on developing a functional platform for you. Most of our profits go back into IT development to improve our website and mobile app and create more innovative functions and features. We heavily invest in clinical materials which take a considerable amount of time to write, review and proofread.